A 37-year-old woman with a history of childhood sexual abuse and complex PTSD presents to an outpatient psychiatric clinic for an initial evaluation. She appears hypervigilant, sits near the exit, avoids eye contact, and flinches when the PMHNP reaches across the desk to hand her a clipboard. During the intake, she becomes visibly distressed when asked to describe her trauma history in detail. She states, 'Every time I go to a new provider, they make me tell the whole story again and it feels like it's happening all over again.' Which of the following best reflects a trauma-informed approach to this clinical encounter?